FAQs

Operating Hours & Location

What are your hours of operation?

7:30 AM to 2:30 PM, Monday through Friday

Where are you located?

Currently located at Sandro's in the Upper East Side (UES) But stay tuned! We plan to grow to multiple locations. Check our locations page for the most up-to-date information.

Parking?

Street parking is available in the area

Menu & Offerings

What types of coffee do you serve?

Locally roasted with the finest beans. Visit our menu page for full details.

Do you offer non-coffee beverages?

We have an array of caffeinated and non-caffeinated teas and matcha

Do you have food options?

Delicious array of pastries and baked goods. We source only the highest quality ingredients for both our food and coffee

Do you sell any options for dietary restrictions?

We offer one vegan/gluten-free option - check our menu page

Ordering & Payment

What payment methods do you accept?

We accept both credit card and cash

Can I cancel/change my order?

Gift CardsClick our gift card button to purchase

Do you have a loyalty program?

Yes! We currently have a loyalty program through Square

Seating & Workspace

Do you have Wi-Fi?

Free Wi-Fi available

Do you have power outlets?

Limited power outlets throughout the restaurantOutlet charging box available at the front bar for short-term charging

Do you have seating?

Lots of indoor seatingLimited outdoor seating available

Are you fully accessible?

Fully wheelchair accessible

Special Services

Do you cater?

Not currently offered

Do you host private events?

Interested in hosting an event? Submit a form on our contact page

Wholesale Orders?

We do not currently offer wholesale or bulk coffee orders

Health & Safety

What are your health protocols?

We maintain the highest standards of cleanliness and food safety. Regular sanitization of all surfaces. Strict hand hygiene for all staff. Daily deep cleaning of food preparation areas. Food prepared with utmost care and attention to hygiene

Are masks required?

Masks are not required

Contact & Feedback

How can I provide feedback?

Please use our contact form to share your thoughts.

Are you active on social media?

Yes! Follow our cafe journey on Instagram (@asanocafes) and get behind-the-scenes content on TikTok where our founder shares the daily adventures of running a NYC cafe. We love connecting with our community online, sharing our latest creations, coffee tips, and the story behind Asano Cafe. Drop us a follow, share a comment, and become part of our family!

Do you respond to reviews?

We welcome and respond to Google reviews

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